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FAQs from Hotels.com
How much can I save with Hotels.com Member Prices?
One Key members save 15% or more at Silver tier and 20% or more at Gold tier on over 10,000 hotels worldwide. The programme is free to join and you'll start earning rewards immediately on eligible bookings.
Can I use my Tesco Clubcard points for hotel bookings?
Yes, you can convert Tesco Clubcard vouchers starting from £5 into Hotels.com bookings. Simply use your vouchers at checkout to reduce your hotel costs - it's a great way to turn grocery shopping into travel savings.
Do NHS workers get a discount at Hotels.com?
NHS workers can access an exclusive 10% discount by verifying their key worker status. Blue Light Card holders are also eligible for 10% off at selected locations.
How does OneKeyCash work with the One Key programme?
You earn OneKeyCash rewards on eligible bookings, where £1 earned equals £1 to spend on future hotel stays. There's no minimum amount required to redeem your rewards, and you can use them on any Pay Now hotel booking with no blackout dates.
Are there better prices on the Hotels.com mobile app?
Yes, the mobile app offers exclusive prices up to 25% cheaper than standard rates. You'll also get smart shopping features like AI-powered recommendations and transparent pricing for extras.
What's the Save Your Way feature?
When you find a discount as a One Key member, you can choose to either take instant savings on your current booking or bank the discount as OneKeyCash for future trips. This gives you flexibility based on your travel plans.
Can students get discounts on Hotels.com?
Students save 10% on bookings by verifying their status through Student Beans. This makes Hotels.com more affordable for university trips and budget-conscious student travel.
Does Hotels.com offer a price match guarantee?
Yes, if you find a cheaper price for the same hotel, room type, dates, and cancellation policy elsewhere, Hotels.com will refund the difference. Submit your request before 11:59 PM the day before check-in.
How much can I save on group bookings?
Group bookings can save you up to 70%, making Hotels.com ideal for family reunions, corporate events, or group holidays. You can also save 10% when booking flight, hotel, and car together.
Do OneKeyCash rewards expire?
OneKeyCash earned from bookings won't expire as long as you make at least one eligible booking within 18 months. OneKeyCash banked through Save Your Way lasts three years with the same booking requirement.
Smart Ways to Save at Hotels.com
From exclusive member pricing to clever loyalty rewards and special discounts for students and NHS workers, Hotels.com offers multiple ways to cut your accommodation costs. These practical tips help you book quality hotels for less, whether you're planning ahead or booking last-minute.
How Do I Use a Hotels.com Voucher Code?
- Browse hotels on Hotels.com and select your preferred accommodation
- Choose your dates and room type, then click 'Book Now'
- On the booking page, look for the 'Promo Code' or 'Discount Code' box
- Enter your valid code and click 'Apply' to see the discount
- Complete your booking details and payment to secure your discounted rate
Join One Key for Exclusive Member Prices
The One Key loyalty programme is completely free and instantly unlocks Member Prices with savings of 15% or more for Silver members and 20% or more for Gold members on over 10,000 hotels worldwide. You'll also earn OneKeyCash rewards that work like real money - every £1 earned equals £1 to spend on future bookings.
How the One Key Tiers Work
- Blue tier (0-4 trip elements): 10% savings on select hotels
- Silver tier (5-14 trip elements): 15% or more savings plus 3% OneKeyCash on VIP Access properties
- Gold tier (15-29 trip elements): 20% or more savings plus 4% OneKeyCash on VIP Access properties
- Platinum tier (30+ trip elements): 20% or more savings plus 6% OneKeyCash on VIP Access properties
Save Your Way Feature
When you find a discount as a One Key member, you can choose to either take the instant savings on your current booking or bank the discount as OneKeyCash for future trips. This flexibility means you can optimise savings based on your travel plans.
OneKeyCash Expiry Rules
Your OneKeyCash earned from bookings won't expire as long as you make one eligible booking within 18 months. OneKeyCash banked through the Save Your Way feature lasts three years, provided you make at least one eligible booking within that period.
Mobile App Exclusive Savings
The Hotels.com mobile app offers mobile-only prices up to 25% cheaper than standard rates. You'll also get access to smart shopping features including a Property Comparison Tool, AI-powered Room Recommendations, and transparent pricing for extras. All app bookings contribute to your One Key rewards, making it the smartest way to book.
Special Discounts for Key Workers and Students
NHS Workers Save 10%
Healthcare workers can access an exclusive 10% discount by verifying their NHS status. This discount applies to eligible bookings and recognises the valuable work of healthcare professionals.
Student Savings
Students save 10% on bookings by verifying their status through Student Beans. This makes Hotels.com more affordable for university trips, study abroad programmes, or budget-conscious student travel.
Blue Light Card Holders
Blue Light Card holders are eligible for a 10% discount at selected locations, extending savings to emergency services, NHS workers, and other key worker groups.
Seasonal Sales and Last-Minute Deals
Hotels.com runs regular seasonal promotions, with some of the best deals typically appearing in autumn and after Christmas. You can save 20% or more on last-minute weekend bookings and find discounts of up to 35% in their weekly deals section.
Current Destination Deals
- Up to 25% off Amsterdam hotels
- Up to 20% off Spain hotels
- Up to 15% off London hotels
- Up to 10% off Paris hotels
- Manchester hotels from £55 per night
- Liverpool hotels from £40 per night
Group Bookings and Package Deals
Planning a group trip? You can save up to 70% with group bookings, making Hotels.com ideal for family reunions, corporate events, or group holidays. You can also save 10% when booking flight, hotel, and car together as a package deal.
Gift Cards with Bonus Value
Hotels.com gift cards come with attractive bonuses during promotional periods. Currently, you can buy a £100-£199.99 gift card and receive a £15 bonus card, or buy a £200+ gift card and get a £30 bonus card. These limited-time offers provide instant extra value for future bookings.
Use Your Tesco Clubcard Points
Convert your Tesco Clubcard vouchers starting from £5 into Hotels.com bookings. This clever trick turns your weekly grocery shopping into travel savings, helping stretch your holiday budget further without additional spending.
Price Match Guarantee
If you find a cheaper price for the same hotel, room type, dates, and cancellation policy on another website, Hotels.com will refund the difference. You need to submit your request before 11:59 PM on the day before check-in, giving you confidence you're getting the best available rate.
Contact Hotels.com Support
For booking assistance or questions about your stay, visit the Hotels.com Help Center with its searchable database covering refunds, charges, stays, and loyalty rewards. You can also contact Traveler Support directly at: Expedia, Inc., 1111 Expedia Group Way W., Seattle, WA 98119, or use their chat function on the Support page.