Who are Light in the Box?
LightInTheBox.com is the answer to affordable and 100% more convenient online shopping! The team handpick every item they sell to ensure you’re enticed by style, quality and price. By working with well-known names and then buying straight from trusted manufacturers, they can ensure every item on the shelves is totally reliable and at a seriously low price. To ensure quality in every parcel they ship, LightInTheBox test, pack and track every order too!
- 1. When you’re ready to buy your chosen products, click the ‘Cart’ icon at the top of the page
- 2. Review your chosen items, checking the sizes and colours are correct
- 3. Click ‘Proceed to Checkout’
- 4. Next, you will need to register or login to your LightInTheBox account
- 5. Complete the order form with your shipping address and choose a delivery option, then scroll down to choose a payment method
- 6. Below the Payment Method section, click the ‘Apply Coupon Code’ link
- 7. In the popup box, enter your LightInTheBox coupon and click ‘Apply’
- 8. You’ll see the grand total of your order drop straight away!
LightInTheBox Delivery
At the online checkout you can choose a delivery option that will get your products to you when you need them. Select either expedited, standard or super saver shipping and once LightInTheBox have despatched your order, your products should arrive within the estimated delivery time scale. Delivery times depend on the type of product you are purchasing. Selected products can be shipped within just a few working days, whereas other items may take longer to be sent to you. You’ll find out the expected delivery times of your chosen products when you buy, or you can take a look at the table here.
For more information about the shipping options available and details of the terms in place, click here.
Look out for LightInTheBox free shipping promotions to save a little bit extra on your online order. Selected products will be marked with a ‘Free Shipping Available’ stamp- so you know you won’t have to pay anything for delivery.
LightInTheBox Returns
If you aren’t completely satisfied with your order, or have changed your mind about the style, fit, colour or shape of your new products, you can return them to LightInTheBox. You have 30 days from the arrival of your order to arrange the return of your unwanted products, which can be sent back to the LightInTheBox base in Europe. If you decide that your products are faulty, they will be covered by a warranty of 30 days or more. Selected products are covered by LightInTheBox for 3 months, 6 months or 12 months.
To read the full terms, conditions and warranty detail, click here.
Contact LightInTheBox
The best way to find answers regarding LightInTheBox queries is by using the online knowledge centre. There, you’ll find frequently asked questions with useful answers, helpful advice and tips to help you place your order without fuss.
If you have a question for the LightInTheBox team about an order you have already placed, login to your online account. Navigate to the order page and view the details of your recent purchases. If you have a problem with an order or still need assistance, send a help ticket to the LightInTheBox customer service team, who will then get back to you as soon as possible.
Getting Social with LightInTheBox
